Question 1

What is FieldNexa?

Accepted Answer

FieldNexa is an all-in-one Field Service Management platform that helps service businesses run technicians, jobs, attendance, inventory, expenses, payroll, and customers from one system.

Question 2

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 30-day free trial. No credit card required to get started.

Question 3

Can I manage multiple technicians?

Accepted Answer

Yes. Depending on your plan, you can manage from 2 to unlimited technicians, with full roles, permissions, and live dispatching.

Question 4

Does it support mobile access?

Accepted Answer

Yes. Technicians use the FieldNexa mobile app for jobs, attendance, expenses, and inventory. Managers can monitor everything live.

Question 5

Can I track attendance?

Accepted Answer

Yes — GPS-based and photo-based attendance with geofencing is built in across all plans.

Question 6

Is inventory included?

Accepted Answer

Inventory tracking is included from the Growth plan onwards, covering stock, van inventory, and per-job allocation.

Question 7

How does FieldNexa compare to ServiceCRM or AntMyERP?

Accepted Answer

FieldNexa is built for small and mid-size Indian service businesses with simpler onboarding, mobile-first design, and transparent INR pricing from ₹999/month. No long contracts or implementation fees.

Question 8

Can field technicians use FieldNexa without internet?

Accepted Answer

FieldNexa requires internet for real-time job updates and GPS tracking. The mobile app is optimized for low-bandwidth mobile data connections common in Indian field conditions.

Question 9

Is FieldNexa available in Hindi or Malayalam?

Accepted Answer

FieldNexa currently operates in English. Regional language support for Hindi, Malayalam, and Tamil is on our roadmap.

Question 10

How do I switch from WhatsApp groups and spreadsheets to FieldNexa?

Accepted Answer

Most businesses are fully onboarded within one day. Import your customer list, add technicians by invite, and start dispatching jobs immediately. No consultant or setup fee required.

Question 11

How much does FieldNexa cost?

Accepted Answer

FieldNexa pricing starts at ₹999/month on the Starter plan and scales to ₹2,999/month on Business. Enterprise pricing is custom. Every plan includes a 30-day free trial with no credit card required.

Question 12

Is there a setup fee or implementation charge?

Accepted Answer

No. There are no setup fees, implementation charges, or long-term contracts. You can start dispatching jobs the same day you sign up.

Question 13

Are there any hidden charges?

Accepted Answer

No hidden charges. Transparent pricing with GST applicable as per Indian regulations. You can upgrade, downgrade, or cancel anytime.

Question 14

Which payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and bank transfers. Invoicing is available for Business and Enterprise plans.

Question 15

Do you offer annual billing discounts?

Accepted Answer

Yes — annual billing saves you two months versus monthly billing. Contact our sales team for custom Enterprise pricing.

Question 16

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Changes are prorated and take effect immediately.

Question 17

What is FieldNexa?

Accepted Answer

FieldNexa is an all-in-one Field Service Management platform that helps service businesses run technicians, jobs, attendance, inventory, expenses, payroll, and customers from one system.

Question 18

Can I manage multiple technicians?

Accepted Answer

Yes. Depending on your plan, you can manage from 2 to unlimited technicians, with full roles, permissions, and live dispatching.

Question 19

Does FieldNexa support mobile access?

Accepted Answer

Yes. Technicians use the FieldNexa mobile app for jobs, attendance, expenses, and inventory. Managers monitor everything live from the web dashboard.

Question 20

Can I track attendance?

Accepted Answer

Yes — GPS-based and photo-based attendance with geofencing is built in across all plans.

Question 21

Is inventory tracking included?

Accepted Answer

Inventory tracking is included from the Growth plan onwards, covering stock, van inventory, and per-job parts allocation.

Question 22

Can field technicians use FieldNexa without internet?

Accepted Answer

FieldNexa requires internet for real-time job updates and GPS tracking. The mobile app is optimized for low-bandwidth mobile data connections common in Indian field conditions.

Question 23

Does FieldNexa handle billing and invoicing?

Accepted Answer

Yes. Generate GST-compliant invoices, track payments, and reconcile billing against jobs and expenses. Available from the Growth plan onwards.

Question 24

Is FieldNexa available in Hindi or Malayalam?

Accepted Answer

FieldNexa currently operates in English. Regional language support for Hindi, Malayalam, and Tamil is on our roadmap.

Question 25

How does FieldNexa compare to ServiceCRM or AntMyERP?

Accepted Answer

FieldNexa is built for small and mid-size Indian service businesses with simpler onboarding, mobile-first design, and transparent INR pricing from ₹999/month. No long contracts or implementation fees.

Question 26

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 30-day free trial. No credit card required to get started. You get full access to the plan's features during the trial.

Question 27

Do I need a credit card to start the trial?

Accepted Answer

No. You can start the 30-day free trial without entering any payment details. Add a payment method only when you decide to continue.

Question 28

What happens after the 30-day trial ends?

Accepted Answer

You can choose a paid plan to keep your data and continue using FieldNexa. If you don't subscribe, your account is paused and your data is retained for 30 days before deletion.

Question 29

Can I use all features during the trial?

Accepted Answer

Yes. The trial gives you full access to every feature in the plan you select, so you can evaluate it end-to-end with your real team.

Question 30

How many users can I add during the trial?

Accepted Answer

You can add as many users as your selected plan allows — from 2 technicians on Starter to unlimited on Business and Enterprise.

Question 31

How do I start a free trial?

Accepted Answer

Click the 'Start Free Trial' button on any page, create your company account, and you're ready to dispatch jobs within minutes. No consultant or setup fee required.

Question 32

How do I switch from WhatsApp groups and spreadsheets to FieldNexa?

Accepted Answer

Most businesses are fully onboarded within one day. Import your customer list, add technicians by invite, and start dispatching jobs immediately.

Question 33

Do you help with data migration?

Accepted Answer

Yes. You can import customers and technicians via CSV from the admin dashboard. For larger migrations, our team assists Enterprise customers at no extra cost.

Question 34

Is training included?

Accepted Answer

Yes. Self-serve onboarding is built into the app, and we offer live walkthrough sessions for Business and Enterprise plans.

Question 35

What devices do technicians need?

Accepted Answer

Any Android or iOS smartphone with mobile data is enough for technicians. Managers can use the web dashboard on any browser.

Question 36

Which industries is FieldNexa built for?

Accepted Answer

FieldNexa is built for Indian service businesses — CCTV, solar, electrical, facility management, fire & safety, telecom, and HVAC teams.

Question 37

Is my data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest. Access is role-based and each company's data is isolated. We never share your data with third parties.

Question 38

Can I cancel anytime?

Accepted Answer

Yes. There are no lock-in contracts. Cancel anytime and you won't be billed for the next cycle.

Question 39

Do you offer customer support?

Accepted Answer

Yes. Email and chat support are available on all plans. Priority support and a dedicated account manager are included on Business and Enterprise plans.

Frequently Asked Questions

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