Privacy Policy
Last updated: June 1, 2026
FieldNexa ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and the choices you have. It applies to our website and the FieldNexa field service management platform.
1. Information We Collect
We collect information you provide directly — such as your name, email, company details, technicians' profiles, and job data — as well as information generated through use of the platform, including device data, IP address, location (when enabled), and usage logs.
2. How We Use Your Information
We use your information to operate and improve FieldNexa, provide customer support, process payments, send service notifications, ensure security, and comply with legal obligations. We do not sell your personal data.
3. Cookies & Tracking
FieldNexa uses cookies and similar technologies to authenticate users, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings.
4. Third-Party Services
We rely on trusted providers for hosting, analytics, email delivery, and payment processing. These providers process data on our behalf under strict confidentiality and security obligations.
5. Data Sharing
We share data only with your organization's authorized users, service providers acting on our behalf, and authorities when required by law. We never share customer data for advertising purposes.
6. Data Retention
We retain account and operational data for as long as your subscription is active and for a reasonable period afterwards to meet legal, accounting, or reporting requirements.
7. Security
We use industry-standard encryption in transit and at rest, role-based access controls, regular backups, and continuous monitoring to protect your data. No system is 100% secure, and we encourage strong passwords and account hygiene.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise any of these rights.
9. International Transfers
FieldNexa may process data in countries other than your own. We use appropriate safeguards, including standard contractual clauses, to protect international data transfers.
10. Children's Privacy
FieldNexa is not intended for use by children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by email before they take effect.
12. Contact Us
Questions about this policy or your data? Email us at privacy@fieldnexa.com or reach our team via the Contact page.